My question is for a Joomla files though it may apply to other platforms.
How do I open an older TTR file? I have one which may go back to TT6, but I still need to be able to open it. When I try, it says that my TT8 or TT7 needs to be update, but they are both updated. I can only imagine that the software does not recognize the file as older, rather than newer.
What is the process to open and upgrade TTR files to the current version? What good will it do to install version 6 to open the file if I cannot export the file to version 8 to update the Joomla template to current standards?
I have had a support ticket open on this since August with no reply. Is there any support anymore?